We aim to try and always provide the best possible shipping service that we can at all times, if we have not answered your questions regarding delivery and returns below, then please drop us an email via our ‘contact us’ page which is linked near the bottom of all pages on this website.

1) How much is the Shipping cost for my order?
2) How Quickly will I get my order?
3) When I choose to pay by PayPal I cannot see the shipping price on the PayPal page?
4) How is my order shipped and do you offer an express service?
5) Do you ship to PO boxes or BFPO addresses?
6) What if my parts are out of stock?
7) Are my goods covered by insurance?
8) If I’m not in can you leave the goods elsewhere?
9) What if my order could not be delivered and is returned to you?
10) How are shipping charges calculated?
11) Are your shipping charges always correct?
12) Will I be charged VAT or any other taxes?
13) Will I have to pay any import tax or duties in my own country?
14) I am a VAT registered business in the EU, can I purchase without VAT charges?
15) What guarantee or warranty do I get with my parts?
16) Can I cancel my order?
17) What happens if my goods are faulty or supplied incorrectly or damaged?
18) Inspection/Return procedures
19) I am outside of the UK, how do I return my items?
20) Does PFS Parts Ltd. comply with the European Union ‘Distance Selling Directive’?
21) Questions regarding these policies?